Loading…
Loading…
Booking conditions
These are the terms your booking is made on. They sit alongside the details shown to you at checkout, which always take priority where the two differ.
Last updated 26 September 2026
When you book, you enter into a contract with The Sports & Events Club. The lead booker must be 18 or over, is responsible for payment in full, and confirms that everyone named on the booking accepts these conditions. We will send everything to the lead booker’s email address, so please keep it up to date.
A contract exists only when we send you a written confirmation. If we cannot secure any part of what you asked for, we will tell you and refund anything you have paid for that part in full.
Where you buy travel services from us in one transaction — for example a match ticket with a hotel, or a flight with a hotel — you are buying a package and you have the protection of the Package Travel and Linked Travel Arrangements Regulations 2018. We are the organiser and we are responsible for the package as a whole.
Where you buy an event ticket on its own, that is not a package. It is a ticket sale and the event-specific terms in section 6 are the ones that matter. Your confirmation tells you which of the two you have bought.
The price shown at checkout is the total price for everyone on the booking, in the currency displayed, including taxes and our booking fee. We show you the amount payable today and any balance separately before you pay — there is nothing added afterwards.
Some arrangements must be paid in full at the time of booking; event tickets always are, because we pay the ticket supplier immediately. Others can be secured with a deposit, with the balance due by the date shown on your confirmation. If a balance is not paid by its due date we may treat the booking as cancelled by you and apply section 5.
We will not increase the price of a package more than 20 days before departure. After that we will not increase it at all. If costs beyond our control fall, we will pass on the reduction, less our administrative costs.
Tell us as early as you can and we will do what the suppliers allow. Hotels and flights have their own change rules, which we show you before you pay. Event tickets generally cannot be changed once issued. Names on tickets generally can’t be changed once booked, so please check them before you pay. Where the supplier sets its own terms for a ticket, the ticket page shows them and they apply to that ticket.
Where a change is possible, you pay the supplier’s charge plus any difference in price. We will always tell you the cost before we make the change.
Cancellations must be sent to us in writing by the lead booker. What you get back depends on what you booked, and we set it out for every component before you pay:
Because these differ, a package cancellation is calculated component by component. We will give you the figure in writing before anything is cancelled.
Distance-selling cancellation rights do not apply to travel and accommodation booked for a specific date, or to tickets for a specific event. You do not have a 14-day cooling-off period on these bookings.
Sport moves. These are the rules we work to, and they are the same rules you see on the ticket page before you buy:
Venues set their own conditions of entry — bag rules, ID, alcohol, colours, arrival times. You are subject to them, and we cannot refund a ticket you were refused entry on.
Occasionally we have to change a booking. Minor changes we simply tell you about. If we have to make a significant change — a materially different hotel, a substantially altered itinerary, or a price increase over 8% — you may accept it, accept a replacement of equivalent or better quality, or cancel and receive a full refund.
We will not cancel your package within 20 days of departure unless you have not paid, or unavoidable and extraordinary circumstances prevent us performing it. Where we cancel, you get a full refund within 14 days.
We are responsible for performing the travel services in your package properly. If something is not provided as promised, tell us and our supplier at the time so it can be put right there and then; we will pay appropriate compensation where the fault is ours or our suppliers’.
We are not responsible for failures that are your fault, are caused by an unconnected third party, or are due to unavoidable and extraordinary circumstances. Where an international convention limits the amount of compensation payable — the Montreal Convention for air travel, for example — those limits apply to us too. Nothing here limits our liability for death or personal injury caused by our negligence, or for fraud.
You are responsible for holding a valid passport, any visas required for your route and nationality, and meeting any health requirements. Requirements depend on your nationality, so please check the official guidance for the country you are travelling to. We cannot refund a booking you could not use because your documents were not in order.
We strongly recommend travel insurance that covers the event as well as the trip. Most policies do not cover a match being moved, so check before you rely on it.
Flight-inclusive packages are ATOL protected under ATOL number 12517. You will receive an ATOL Certificate when you book. See ATOL protection for what it covers and what to do if we fail.
We are also a member of the Travel Trust Association, membership number X0558. Money you pay for arrangements that are not ATOL protected is held in a trust account until your booking is complete.
Raise it with the supplier and with us at the time, so we have the chance to fix it. If it is still unresolved when you get home, write to us at help@sportsandevents.net within 28 days with your booking reference and we will investigate and reply.
If we cannot resolve it between us, you can refer the dispute to the Travel Trust Association’s dispute resolution service. Nothing here affects your statutory rights.
These conditions and your booking are governed by the law of England and Wales, and any dispute may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland you may bring proceedings in your local courts.